Previously, I mentioned that Power Home Remodeling Group makes around 48,000 calls per day. While a lot of those are no answers or answering machines we still make contact with a lot of people every day.
We record those calls.
If we don’t reach someone, we simply record whether or not we left a message on their machine, or if it was truly a no-answer.
When we do reach someone and talk to them, Adhearsion records it. We do inform the person that we are recoding the call.
When a call hangs up, our Talkbox Adhearsion application sends an API call to our main Nitro application. The path of the audio recording and the home it’s linked to are included so Nitro can put them together into that home’s overall communication history.